Betzerk Privacy Policy — Your Data Is Safe With Us

Betzerk is an international-standard online Sports Betting and gaming platform. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") provides a complete overview of how your information is collected, processed, and protected when you use the betzerk website and app.

This Policy applies to all users in Bangladesh and every other country where betzerk operates. We are committed to complying with international GDPR standards and local data protection regulations.

Transparency is at the heart of betzerk's Privacy Policy. You will always know what data we hold, why we hold it, and for how long. If you have any questions, feel free to reach out at any time at support@betzerk.ws.

Betzerk collects your information in a number of ways. Below is a detailed breakdown of the types of data we collect:

We only collect information that is necessary. No excessive or irrelevant data is gathered. You are responsible for ensuring the information you provide at registration remains accurate and up to date.

Betzerk uses your information for the following purposes. The legal basis for each use is clearly stated:

• Account Management: To complete registration, login, password reset, and KYC verification.
• Payment Processing: To process deposits, settle withdrawals, and record transactions.
• Customer Support: To properly address your complaints, questions, and requests.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To identify signs of addiction and provide timely support.
• Legal Compliance: To submit mandatory reports to regulatory authorities.
• Service Improvement: To analyze user experience and improve the platform.

Your explicit consent is required for marketing communications. Even after giving consent, you can withdraw it at any time — via the unsubscribe link in any email or by contacting support.

Betzerk does not share your personal data with third parties as a matter of policy. However, limited sharing may occur in the following circumstances:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket — only the minimum data necessary to complete a transaction is shared.
• Technology Partners: Cloud hosting and cybersecurity service providers — covered under strict confidentiality agreements.
• Regulatory Authority: Upon a lawful order from a licensing authority or law enforcement agency.
• Financial Intelligence Unit: For suspicious transactions, in accordance with international AML regulations.

Before sharing your information in any of the above cases, we ensure that the receiving party maintains adequate security standards. betzerk never sells your data or shares it with third parties for commercial advertising purposes.

Betzerk uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve site functionality.

Only essential cookies are required; all others are optional. You can delete or block cookies through your browser settings at any time, though doing so may limit certain features.

Betzerk uses industry-leading security technologies and practices to protect your data. Our security layers include:

• Transport Security: All data transmissions are encrypted using TLS 1.3 protocol.
• Storage Encryption: AES-256 encryption in the database — data remains unreadable even in the event of a breach.
• Two-Factor Authentication: An additional layer of security for account login and withdrawals.
• Firewall & DDoS Protection: Round-the-clock server-level protection against cyberattacks.
• Regular Audits: Annual security audits and penetration testing conducted by independent third parties.
• Employee Training: Mandatory staff training on data handling and confidentiality agreements.

Under betzerk's Privacy Policy, your following rights are fully protected:

To exercise any of your rights, email us at support@betzerk.ws. We will respond within 48 hours and complete your request within 30 days.

Betzerk does not retain data beyond what is necessary. Retention periods by data type are as follows:

Once the retention period expires, data is securely deleted or anonymized. You may also request early deletion of specific data, though information subject to legal obligations may not be removable before the required period ends.

Betzerk strictly does not provide services to anyone under the age of 18. Our policies for protecting minors include:

• Date of birth verification is mandatory at the time of registration.
• In cases of doubt, proof of age will be requested during KYC verification.
• If a user is found to be underage, their account will be immediately closed and all associated data deleted.
• Betzerk never knowingly collects personal information from minors.

Betzerk may update this Privacy Policy as needed. Depending on the nature of the change, here is how we handle it:

• Minor Changes: Only the update date on this page will be changed.
• Significant Changes: You will be notified in advance at your registered email address, with 30 days' notice provided.
• Major Changes: Separate approval will be required at login to confirm consent to the updated policy.

Continued use of our services after any changes takes effect constitutes your acceptance of the updated policy. The date of the latest update is always displayed at the top of this page.

For any privacy-related questions, complaints, or rights requests, please reach out to our privacy team:

• Email: support@betzerk.ws
• Response Time: Initial response within 48 hours, full resolution within 30 days.
• Language: Support is available in both Bengali and English.

Our Privacy Officer will personally review your request and take the appropriate action. Your privacy is our highest priority.